Delivery & Returns
DELIVERY
Our coffee is freshly roasted at HMP The Mount and dispatched Monday to Friday. Orders will be dispatched with Royal Mail the next working day after purchase.
Delivery Options
All orders are dispatched via Royal Mail
Under £25:
- Royal Mail Tracked 48: £3.95 (3-5 working days)
- Royal Mail Tracked 24: £4.95 (1-3 working days)
Over £25:
- Royal Mail Tracked 48: FREE (3-5 working days)
- Royal Mail Tracked 24: £4.95 (1-3 working days)
Subscriptions:
- Royal Mail Tracked 48: FREE (3-5 working days)
- Royal Mail Tracked 24: £4.95 (1-3 working days)
Delivery Delays
One of the things about operating a roastery behind bars is that no two days look the same. If we have to unexpectedly close our roastery early, or work our schedule around postal strikes, you might experience a delivery delay. You’re welcome to get in touch with our team at: coffee@redemptionroasters.com
RETURNS
Non-Consumable Goods
We’ll happily accept return of any equipment or merchandise that doesn’t live up to your expectations within 30 days of purchase. Please keep all original packaging. If the equipment is damaged or faulty, we will arrange collection of the goods and cover all costs. You may either choose to have a replacement sent to you or be issued a full refund. Please contact our team: coffee@redemptionroasters.com
If the equipment is not faulty, you will need to organise for the goods to be returned to our roastery. You will have to cover the cost of a return. Please contact our team to let them know that your goods are being returned, along with proof of postage to: coffee@redemptionroasters.com
Consumable Goods
We hope you love your Redemption Coffee, and any other teas and blends that you purchase from our online shop. If your delivery is damaged, or doesn’t live up to your expectations, we will happily issue a refund or send you a replacement, subject to a review by our customer service team. Please contact them at: coffee@redemptionroasters.com